FAQs

Where are the scrunchies made?

All scrunchies are handcrafted in Berlin with great attention to detail. ♡

How much are the shipping costs?

We deliver free shipping for orders over €30.
Shipping to Germany: €4.00
Shipping EU: €6.00


What payment options are there?

You can contact us by

  • Credit card
  • PayPal
  • Instant transfer (via Klarna)
  • Credit card (via Klarna)
  • Apple Pay

pay.

What about returns?

You can return the goods within 14 days of receiving the order. Let us know your decision by email to hello@olala-berlin.com and send the goods including the hangtags back to us. Please note that you bear the direct costs of returning the goods. For further information: Right of withdrawal .